Can I Return My Dress?

If you are unhappy with your purchase, you are welcome to return your item/s for a store credit within 7 days of the item being marked as “delivered”.

Do I Get My Money Back?

We do not offer refunds to original payment methods.

Store credits are valid for 24 months and can be used for any item/s on our website.

How Do I Initiate A Return?

To start the return process, please click here to use the self return portal

Once you have received instructions from our team, the dress must be sent back to us within 5 days.

If the dress isn't sent within the 5 day window, your store credit will be denied.

If you’re having trouble or have questions, please email us at returns@milivineboutique.com

Our team will respond within 1 - 2 business days.

How Can I Return My International Order?

The procedure is the same as above, however store credits aren't issued for the cost of duties, taxes, customs, or VAT.

When returning an item internationally, shipping is the responsibility of the customer. The customer may opt for whichever carrier is most convenient, however tracking is required. Milivine Boutique is not liable for any returns which are lost in transit or are sent incorrectly.

Any applicable import taxes, customs, duties or VAT are at the expense of the customer. If these are not paid, the receipt of the dress will be refused by Milivine Boutique and returned back to you at your expense.

If for whatever reason you refuse import of the item and request to have it returned to us, you are subject to pay for return shipping. 

Does My Dress Qualify For A Return?

All returns are inspected by our quality assurance team. To be eligible for a store credit, your item must be in the same condition that you received it, unused, with all tags attached, and in its original packaging. Any signs of a dress having been used will be denied for a store credit.

If a dress is received and found to be without tags attached, original packaging not intact, deodorant stains, strong scents of perfume, makeup, dirt, stains, damage, holes/tears, pulls in the material, animal hair, grass stains, odours, etc, the return will be denied.

If a return item is denied, the customer will be contacted and the item returned back to the customer.

Please Note: Items purchased with a store credit are final sale and will not be accepted for return.

Are There Fees For Returning My Dress?

There are no restocking fees.

Shipping fees will not be returned in the store credit. If your order qualified for free shipping, a flat rate of $15 will be misused from the store credit.

For returns initiated within the US, a return label will be provided by Milivine Boutique and a flat rate of $15 will be deducted from your store credit.

When returning an item internationally, shipping costs are the responsibility of the customer.

When Does My Store Credit Get Processed?

Once our team has inspected your return (this can take up to 7 business days depending on volume of returns), we will contact you to inform you whether the return was approved or rejected. If the return was approved, you will be able to access your store credit immediately by logging into your account.

I Didn't Read The Return Policy Before Buying, Any Exceptions?

There will not be any exceptions. If a return is requested after the 7-day window, it will be denied. If a dress is sent later than 5 days after receiving the return label, it will be denied. If a dress is received and found to be without tags attached, original packaging not intact, deodorant stains, strong scents of perfume, makeup, dirt, stains, damage, holes/tears, pulls in the material, animal hair, grass stains, odours, etc, the return will be denied.

If a return item is denied, the customer will be notified and the item returned back to the customer.

I Received A Faulty Item

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 2 days after your dress has arrived to contact us that your item is damaged to receive a replacement item.

In the rare circumstance where the customer receives a faulty item, Milivine Boutique will cover the cost of shipping as well as the shipping of the replacement item.

Important Note: Glitter, gems, florals, or sequins shedding from the dress is not considered a fault or a defect. It is perfectly normal for these dresses to shed. 

I Need To Exchange My Dress

Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.

Refund Processing Times

If for whatever reason a refund is being processed, it can take 10 - 14 business days for the refund to reflect on your original payment method.