Yes. If you are unhappy with your purchase, you are welcome to initiate a return for your item/s for a refund or store credit within 3 days of the item being marked as “delivered”.

Once you receive the return label from Milivine Boutique, the item must be passed over to the shipping carrier within 5 days (this includes weekends & holidays).

Please read our full returns policy here.

Yes, you have two options for your return:

-Receive a refund minus a 20% restocking fee (minus shipping and return label)

-Receive a store credit for the full price of the dress (minus shipping and return label). Store credits are valid for 24 months and can be used for any item/s on our website.

Please read our full returns policy here.

A 20% restocking fee applies to all items returned for a refund.

No restocking fee applies to returns for store credits.

If your order qualified for free shipping, a flat rate of $15 will be subtracted from the store credit/refund.

For returns initiated within the US, a return label will be provided by Milivine Boutique and a flat rate of $15 will be deducted from your store credit. When returning an item internationally, shipping costs are the responsibility of the customer.

To start the return process, please click here to use our easy self-return portal within 3 days of receiving your item (including weekends and holidays).

Once you have received instructions from our team, the dress must be sent back to us within 5 days (including weekends and holidays).

If the dress isn't sent within the 5 day window, your order will not qualify for a return.

If you’re having trouble or have questions, please email us at returns@milivineboutique.com. Our team will respond within 1 - 2 business days.

Please read our full returns policy here.

The procedure is the same as above, however store credits/refunds aren't issued for the cost of duties, taxes, customs, or VAT.

When returning an item internationally, shipping is the responsibility of the customer. The customer may opt for whichever carrier is most convenient, however tracking is required. Milivine Boutique is not liable for any returns which are lost in transit or are sent incorrectly.

Any applicable import taxes, customs, duties or VAT required when returning the dress are at the expense of the customer. If these are not paid, the receipt of the dress will be refused by Milivine Boutique and returned back to the customer at their expense.

All returns are inspected by our quality assurance team. To be eligible for a store credit or refund, your item must be in the same condition that you received it, unused, with all tags attached, and in its original packaging. Any signs of a dress having been used will be denied for a store credit/refund.

If a dress is received and found to be without tags attached, original packaging not intact, deodorant stains, strong scents of perfume, makeup, dirt, stains, damage, holes/tears, pulls in the material, animal hair, grass stains, odours, etc, the return will be denied.

If a return item is denied, the customer will be contacted and the item returned back to the customer.

Please Note: Items purchased with a store credit are final sale and will not be accepted for return.

Please read our full returns policy here.

Once our team has inspected your return (this can take up to 7 business days depending on volume of returns), we will contact you to inform you whether the return was approved or rejected.

Once processed by our team, the refund may take 7 - 14 business days to reflect on your payment method.

PLEASE NOTE: We can only process refunds to the original payment method used at the time of purchase. If this is no longer available to the customer, they may receive a store credit instead.
Please read our full returns policy here.

If the return was approved, you will be able to access your store credit immediately by logging into your account.

To view or apply your store credit to your next purchase, you must log in to your account using the email provided on your order. A one-time log in code will be sent to your email to log you in, so please ensure you have access to the email which is provided.

Please read our full returns policy here.

There will not be any exceptions. If a return is requested after the 3-day window, it will be denied. If a dress is sent later than 5 days after receiving the return label, it will be denied. If a dress is received and found to be without tags attached, original packaging not intact, deodorant stains, strong scents of perfume, makeup, dirt, stains, damage, holes/tears, pulls in the material, animal hair, grass stains, odours, etc, the return will be denied.

If a return item is denied, the customer will be notified and the item returned back to the customer.

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 24 hours after your dress has arrived to contact us and provide pictures of the issue to receive a replacement item.

In the rare circumstance where the customer receives a faulty item, Milivine Boutique will cover the cost of shipping as well as the shipping of the replacement item. All items returned for faults/damages are subject to inspection by Milivine Boutique before providing solutions.

Milivine Boutique is not responsible for damages or issued caused while trying on the dress. This includes tears being made to straps, sleeves or bottom of the zipper area. 

Important Note: Glitter, gems, florals, or sequins shedding from the dress is not considered a fault or a defect. It is perfectly normal for these dresses to shed.

Please read our full returns policy here. 

Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit (with no restocking fee) which you can use to place a new order.
Please read our full returns policy here.